Suddenly that words were often talked in my office. People should be accountable for what he is doing. Whether he delegates it to someone else, he still accountable to ensure that the delegates do what they supose to do.
A salesperson is responsible to ensure that all the words in pre-sales is recorded properly in the contract. Now that one clause slipped from the contract, and suddenly out of nowhere, the salesperson asked me to explain it to the customer. He got all the recognition and I got nothing.
Smartass, isn’t he?